DO YOU ACCEPT ORDERS OUTSIDE OF THE UNITED STATES?
Yes, we ship worldwide. Please be aware of the impact of COVID-19 as some countries are still not allowing mail parcels from the United States.
WHAT IS YOUR PROCESSING TIME?
We try our best to ship within 3-5 business days. Shipping varies depending on zone/locations and are shipped via USPS First Class with tracking number.
PACKAGE SAYS "DELIVERED" BUT I NEVER RECEIVED IT?
Please be aware that once we mail out a package, it is completely out of our hands if it gets lost in transit. I highly recommend checking with your neighbors and checking all areas where the mail could have been dropped off (front door, porch, etc,.). You may have to open a missing package claim with USPS.
WHAT IS THE STORE'S RETURN & EXCHANGE POLICY?
I do not issue refunds. But I will do the best I can to ensure you are satisfied with your order.
WHAT IS A BOBA WITH LUV CUPSLEEVE EVENT?
Cupsleeve events are very popular in Asia and are usually dedicated to KPOP idols celebrating their birthdays or their anniversaries. They run as a promotion at a cafe or boba shop where you receive a cupsleeve and other freebies when you purchase a drink. BOBA WITH LUV cupsleeve events center around BTS, their debut anniversary and their birthdays.
WHO DOES YOUR BRANDING?